Return & Refund Policy

Shutter Buzz Return and Refund Policy

At ShutterBuzz.in, we prioritize customer satisfaction and ensure a smooth shopping experience. Please review our policy for returns, exchanges, and refunds.

Eligibility for Returns

1. Timeframe: Products must be returned within 7 days of delivery.
2. Condition: Items must be unused, in their original packaging, with all accessories and tags intact. Any product showing signs of wear or damage is not eligible.
3. Non-Returnable Items:
   • Custom-made products
   • Perishables or consumables
   • Items explicitly marked as non-returnable

Initiating a Return

1. Contact our support team at webadmin@colo.co.in or via our customer care number.
2. Provide your order ID, proof of purchase, and details about the issue.
3. Await approval before shipping the item to avoid delays.

Refund Process

1. Once we receive and inspect the returned product, we will notify you of the status.
2. Approved refunds will be processed to your original payment method within 7-10 business days.
3. For Cash on Delivery (COD) orders, refunds will be initiated via NEFT or UPI to your registered bank account.

Exchanges

Products may be exchanged for a replacement if the delivered item is defective, damaged, or incorrect. Contact us immediately upon receipt.

Cancellations

Orders can be canceled before dispatch. Once shipped, cancellation requests will be treated as returns.

Shipping Costs

1. Returns due to defects or errors on our part are free of charge.
2. For other reasons, return shipping costs will be borne by the customer.

Important Notes

• ShutterBuzz reserves the right to deny a refund if the product does not meet the eligibility criteria.
• Ensure the return package is securely packed to avoid damage in transit.

Contact Us:

We are always here to help! If you have any questions about our returns and refunds policy, please don’t hesitate to contact us at:

• Email: webadmin@colo.co.in
• Phone: +91-7045901751

Please note that while we aim to accommodate all reasonable return requests, Shutter Buzz reserves the right to refuse returns at its discretion based on the conditions outlined above.